Professional Member

 

Deborah Harrigan
Executive Director – Order Management and Customer Care Solutions
Dell

Deborah serves as General Manager and Executive Director for Dell’s Global Order Management and Customer Care Solutions. Providing support for all customer transactions from consumer through to the top global 500 enterprises. In this role she is responsible for leading 8 contact centre sites, which oversee all order processing and all non-technical customer care enquires, keeping the customer at the centre of all engagements to ensure an excellent customer experience is delivered.

Prior to her global sales operations role Deborah lead the Asia Pacific and Japan eCommerce business which engages and supports customers from consumer, businesses through to global enterprises via the web. In this role she is responsible for leading a cross-cultural team of sales, marketing and support personnel focused on delivering products, services and comprehensive solutions that help consumers and businesses grow and thrive.

During Deborah’s tenure with Dell, Deborah has held a number of roles in Executive General Management spanning all customer segments within the ANZ Market. In addition to her Australia and New Zealand leadership roles Deborah has held roles abroad in Sales, Marketing and General Management across Malaysia, Singapore, Thailand and Country Manager for New Zealand.
Deborah has more than 20 years of experience in the ICT industry, including senior management positions prior to Dell with global and local brands such as Toshiba, Optus Vision and Lucent Technologies.

Deborah is a member of the Australian Institute of Company directors and currently is a board member for the Dell Australia and New Zealand business unit and attended Business Management and Women in Leadership programs from the University of Texas and Insead Business School Singapore.

Deborah is a passionate advocate for Diversity and Inclusion and Co-chairs a Diversity and Inclusion council and is the Australian and New Zealand executive sponsor for DWEN – Dell’s Women’s Entrepreneurs Network. Deborah lives in Sydney, Australia

Home is Sydney, Australia where she enjoys being a Mum to her 16 year old son. Outside of work Deborah’s passions include the garden, fitness and photograph.

 

 

  

 

 

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